I am using 30.2.0 but have been advised that I should be on 30.3.0 to rectify my problem to get tickets. I cannot see a later version. We leave tomorrow and I am very worried . Bw John
Best answer by AnnaB
View originalI am using 30.2.0 but have been advised that I should be on 30.3.0 to rectify my problem to get tickets. I cannot see a later version. We leave tomorrow and I am very worried . Bw John
Best answer by AnnaB
View originalIt looks like the iPhone release of version 30.3.0 is not there yet. Android 30.3.0 was released yesterday so I'm expecting it any moment now.
Hi again
I don't think the version is the problem either, but you never know.
As I wrote in your original thread, it's best to contact customer support now and include as much information as possible. Also mention you need to travel tomorrow.
I did contact customer support. It didn’t ask me when I was leaving so all I could do was tick the category within 2 weeks . I got a reply saying I will hear within 2 days which is worrying
You must contact Customer Support again and say that that you are currently travelling. Then you normally get help within a few hours.
I see one of my colleagues answered your email
Have a nice day!
Good news the date at the top of the ticket page has appeared meaning that I can get tickets for other days apart from today. Hopefully now sorted and we can head off tomorrow as planned . Thankyou
On one of your other threads you provided a screenshot of the pass overview screen that looked normal. What do you get when you press the “Show Ticket” button?
It should either display the ticket or give a “No Ticket For This Date” message, you can then tap on the date at the top of the screen to show a calendar and select another date to display the ticket for that day.
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