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When Disaster strikes - What to do?

  • 11 September 2022
  • 3 replies
  • 105 views
L

My greatest fear in preparing for my 2 month Interrail journey with my wife is the loss of my phone which has both our passes on it.

Suppose my phone is lost but I have 2 reservations for a train sent to me by email which I have forwarded to my wife and which we can show the conductor BUT I have NO PASSES/PHONE.

Is there anything I could have saved by email ( forwarded to my wife) or screenshot (also forwarded to my wife) which would be accepted by the conductor?

Finally how do I contact Interrail to get our passes transferred to my wifes phone. Can I ring them or twitter or whatsapp or email?

Many thanks.

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Best answer by Al_G 11 September 2022, 18:26

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A
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No, there is nothing that can take the place of the pass as an official document entitling you to travel.

 

I would say that the most important thing you can do is to not lose or have your phone stolen. Having a particular place to always keep your phone that is secure from pickpockets would be a very good start, too many people drop all sense of personal security while on holiday, unfortunately in many tourist hotspots professional thieves know exactly how to spot easy marks.

Customer services can be contacted here https://eurail.zendesk.com/hc/en-001/requests/new?

R
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Userlevel 7
Badge +9

Should you loose or break your phone, then contact customer service via the form mentioned, mention your pass numbers and that you are currently travelling (both are important to mention). They will then disconnect the passes from your lost/broken phone, so you can connect them to another phone. If you're travelling, a response is normally quite quick, within a few hours.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
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Userlevel 7
Badge +9

If you would loose your phone and need to travel before Customer Support has managed to help you, you need to purchase a ticket for that travel. Such a ticket will not be refunded by Interrail. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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