Last year I had to break up my interrail travel after 3 days because of Covid-19. Now I want to exchange the pass for a new one. I have send an email about this to the customer service the 26th of August but still no response. Is there a way to get in contact with someone? I remember from last year that there was the possibility to chat with someone from customer service, but now I can't seem to come past these not very intelligent bots. I really need an answer as I am planning to start my trip the 25th of september.
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they are the Eurail staff here and have a direct connection to the Customer Service department
Hi Jelmer, I am sorry to hear you have not been able to get in touch with our Customer Support team. Please provide me with your order number and email address (connected to your account) so that we can look into it for you and assist you further. 
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