why can I not get the qr code for my trip today?

Thanks! I must have missed that.

Dat gaan we zeker doen..

Wanneer de verzekeringsmaatschappij weigert uit te betalen. Ook zij kunnen aan de hand van de verschillende screenshots en mailcontacten zelf zien, dat de internetverbinding niet de oorzaak was dat de treinpassen niet goed werkten.

Wanneer je autopech hebt, zeggen ze toch ook niet" je had er rekening mee kunnen houden dat je auto onderweg kapot zou kun gaan". En met een defecte treinpas wel!

Het enige wat Eurail te doen heeft, is te schrijven, dat bij nader inzien, het geen netwerk verbindindingsrobleem was. Ze hoeven niet te liegen. Zij hoeven ook die overige kosten niet te betalen. Heel vreemd ons de schuld te geven....

hoi rvdborgt Very disappointed in Eurail.

We got our money back for the traintickets from Eurail. 

For our insurance compagny we needed only the answer from Eurail that they would not refund our hotels etc .because of booking conditions. But in the answer Eurail wrote that it was our own fault, because we had insuffient network problems.

This is why the Insurience company doesn't want to pay us anymore,’ because we had to take into account that our network would not work! It's a problem you have to take in account. This is not an unforseen circumstance” wrote Aegon. 

I asked for a new answer of Eurail if they could write, that after investigations it was not a network problem. They refused! It was an network problem, they remained saying.

And that is not true! We could do everything with our mobiles, we had good internet connections, we mailed with Eurail, the comunity , the chatbox and even had activated our Eurail passes, because they started well and activated our second trip, we wanted to do on the 20th of april. So the passes stopped working on the two different phones and we have two different providers. So how is that possible insufficient network conditions????

Eurail has let us down.

So this is the proof we had connection with the passes: We could not use the second trip on the 20th.

An app update (version 30.4.0) was released on Friday (or Saturday) I believe, and it mentions bug fixes in the release notes. If you have automatic installation of app updates, then this is probably why the pass is now shown again. It also makes it clear that it was really a bug in the app.

It's still a problem, the passes don't work. But Eurail offered us the refund of our mobile passes, at the moment that we buy paper tickets. That's OK for us. We want to try to travel to Italy in June, as klimat neutral as possible.

Hi @Bianca Linders 

Please send me a private message, we will look into this. 

Have a lovely day!

We have both Android 10 version.

Because we didn't believe in an solution anymore, we decided to  break up our fresh started holiday of one trip of 15 and bought a normal trainticket home. 

This gave to much stress and we needed the holiday. And we didn't want to make more costs of our cancelled hotels. Now it was still easy to travel home, but when such happens in a small village in the south of Italy, it would be much harder to go back without a working eurailpas.😥

I hope Eurail comes with a good solution with a  refund.

We are very disappointed.

Send a screenshot of that message to customer support, if you haven't done that already (reply to a previous mail of theirs, so it goes into the same support ticket). In any case, they have to solve it because it looks like you can't visualise your pass anymore. Keep pressing them for a solution.

When we make a trip, we got a empty screen. We tried a lot of steps. Today one travel day is taken and we could not make a trip. All our trips are away. When we try it manual, we see the empty detail screen. When we renew the app, it says that we already have the app and pass. It's hopeless and it's the same on my husbands mobile. Very strange...

I repeat: if you want help, then please answer all questions. Mag ook in het Nederlands.

That is also valid for whatever customer supports sends: it may be that their advice hasn't helped yet, but you should send them feedback on every advice they send you, so they know what the effect is, even if it is nothing.