I have been travelling with 4 day pass, since my travel time was very limited. After I had used 3 days of my travel, my phone broke.
I had to replace the old phone with new one to be able to continue my travel, and I try to logg in to the app. I discovered that there was no way to logg in to the app from my new device.
I didnt know how to contact IR at that time, and there was no informaton in Terms and Conditions that you can only use your pass from the same device. I think this system is rather complicated, if I could not fix it myself.
I think in this keys I should get some refund or be able to use my last ticket at other time.
My ticket expires 17th of December but in this time I cant use it becouse I am working now.
Best answer by AnnaBView original