I just bought my interrail Pass for youth People and realized that I indicated my wrong birth month. Because of that the Pass would not be valid from friday onwards (wrong birth date is the 13.8). I already contacted the customer Service, but didn't get any replay. Since it will expire (?) soon, I'm afraid that it can not be changed afterwards and I have to pay the whole Pass again. Additionally I wanted to start my trip next week. Should I just cancel my Pass, pay the 15€ Fee and buy a new one before saturday or what can I do?
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Hello, I am sorry that our customer service team has been unable to help you in time. Generally speaking, we can change the date of birth on your pass easily and you do not have to request a pass exchange for this. The only reason to request a pass exchange would be in case the incorrect date of birth places you in a new traveler category.
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