I am a French citizen but who moved to Switzerland to live. France is entered as my residence country on my mobile pass, and I should be travelling by the end odf the week. I would like to change the residence country as Switzerland. I haven’t had an answer from the customer service. Can anybody help me or does anybody know what I can do ?
Thank you so much !
Only Customer Service can help you and they answer as soon they can
Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.