Hi Martin, I’m just wondering how you did the exchange. I’m literally in the same position as you, wanting to exchange passes so I can get 50% off but I’m unsure as to how to exchange the pass. Any help would be much appreciated! Sam. Hi Sam You need to find the page for exchange and refunds and the instructions are there. Find this first as there is a link to the customer service form to fill in.You then buy the new tickets and then fill in the customer support form(the link) requesting an exchange and write your new pass numbers and the old ones. It was confirmed for me in about 2 hours.
So is this train not in the pass network then? Or is this a mistake due to the merging of train companies?
We are going on 13 July at either 08:25, 09:54 or 10:54.The 08:25 says its in the network but the other two aren't.
I have used various ways to plan, the app is just one of them. Reason being that I don't see on those other sites anything saying these trains are in the network. So I wouldn't want to get on one with a family, only to find out they weren't in the network. This maybe an oversight with when I look at the e.g. trenord site on my part.Does it show what is in the network on those sites? Or if not how do I confirm they are valid before travelling on them, if not with the interrail app?The situation solved itself anyway by searching the trip in two as Varenna - Colico, Colico - Tirano and then they show the trains in network.
I would like to plan Tirano - Milano Centrale on monday 18 July. Could you double check that the 19:50 bus and connecting train is in the global pass networks? Thank you. Try what I wrote above, splitting the Journey Tirano - Colico and Colico to Milan.It showed up for me that the bus was included and every other train too.I have no idea other than the interrail app to confirm if the trains that say not in network are in it or not.
Trenord accept Interrail. That is the start and end of the story, there is no picking out individual departures on routes and excepting them. The buses are rail replacement buses, run on behalf of Trenord for rail ticket holders, they are not normal scheduled buses that would be outside the scope of rail ticket acceptance. I just looked on Trenord for the trains Varenna to Colico and there seems to be two different trains in each hour. The one with the symbol RE seems to be ok and in between each of those the train symbol is a green R symbol. This is the one that is coming up not in network. What is the difference and should the "R" train be in the network?
RE is Regionale Express (local train that stops only in a few stations) and R ist Regionale wich stops at every station. Both are part of Interrail/Eurail Pass network. The only trains that are not part are to Milan Airport Malpensa (Malpensa Express MXP) Thanks
There's been an update that interrail will refund full price tickets bought on these trains at least for now.https://www.interrail.eu/en/support/difficulties-with-regional-trains-in-southern-franceHaving just arrived I'm wondering if a family day ticket(isabelle famile) would be acceptable to refund or buy full fare for each journey to be safe?
I forgot to ask this.If the regionale is all ok with the pass but shows on the mobile app as not in network, do I swipe the journey on the app as normal or add it manually.The journey is Varenna to Colico 09:54 this morning (13/7) Re 10316Tia
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