Still no progress/answer on my support request #212586:/
Ok I kinda lost hope that this gets resolved in time as it's the last day before the weekend.When you contact interrail over Facebook messenger you chat with the same bot as on the interrail website. So this will just create another support request which probably won't be solved faster than the one I submitted 2 weeks ago.I also went to the service center at my local train station where you can also buy your interrail pass. They only know how to book the child pass and nothing about the caregiver pass.I admit that I should have looked and applied for this pass earlier but I also find the process too complicated (e.g. you have to submit your request through the “normal" customer service and thus wait in line with all the other requests.)
I just realised that this question was marked as solved but it isn't solved for me. Maybe I chose a misleading title for it.@AnnaB How do I get help from @Claudi.Moll ? Should I open a new question so that it shows as unsolved?
Ok I added documentation of my disability to the request (Id #212586).What's next?Should I also add the caregiver's details? What information do you need about them?
Please contact our customer service team via email or reach out to us on social media. Thanks for the answer. I can't find the email address of customer service. Do you know where I can find it?
I submitted the request (Id #212586) about 2 weeks ago but I couldn't add the start date to the ticket details. I put the start date in the description/text of the request.It is still open and has priority normal but now it's already less than a week until I want to start traveling.
Does anybody know what to do?It would be really helpful to get this complementary caregiver pass because I need some assistance while traveling.
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