An updated app version (18.1.1) was released today. Please install it and try again. If that doesn't work, please follow Nanja's instructions: Thank you so much! This worked!
Hi @Gioele and @Ellen De Doncker, I am sorry to hear that you are experiencing issues. I kindly ask you to follow the instructions so that we can prioritize and work on fixing it for you. First you will need to reinstall the latest app version and do the actions that weren't working previously. If the issue is still there, please enable the error logs in the app (go to '’more'’ → click on '’settings'’ in the top right corner and enable error logging. Once done, we ask you to perform the actions one last time (as with enabling this setting we have permission to follow your actions). Thank you so much for your helpful reply! This worked for me too!
Same problem! Having a panick attack right now and no one is answering Please also use the link above to contact customer support so they know that many people are suffering and the problem gets a high priority. @Nanja, I suppose developers are already working on this problem? I sent 10 emails and contacted the agent and via messenger and no one replies. I am now in Napoli and should get to Rome today. Can I go to the train station here and get a paper pass to replace my mobile one for now?
It looks like many people are hit by this new bug in the latest app update. The best is to contact customer service via this form: https://eurail.zendesk.com/hc/en-001/requests/new I did and no one replies
Same problem! Having a panick attack right now and no one is answering
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