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Replies posted by Bianca Linders

21 Replies

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Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

Hoi Rian, vandaag van de verzekering te horen gekregen dat we alle onkosten vergoed krijgen. Het wordt nu toch als onvoorziene omstandigheden gezien. Na een klacht en we konden aantonen door de screenshots, hebben we kunnen bewijzen, dat we geen internet verbindingsproblemen hadden.Het probleem moet in de niet goed werkende apps gezeten hebben. We reizen nu met papieren tickets.🍀 😊

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

Dat gaan we zeker doen..Wanneer de verzekeringsmaatschappij weigert uit te betalen. Ook zij kunnen aan de hand van de verschillende screenshots en mailcontacten zelf zien, dat de internetverbinding niet de oorzaak was dat de treinpassen niet goed werkten.Wanneer je autopech hebt, zeggen ze toch ook niet" je had er rekening mee kunnen houden dat je auto onderweg kapot zou kun gaan". En met een defecte treinpas wel!Het enige wat Eurail te doen heeft, is te schrijven, dat bij nader inzien, het geen netwerk verbindindingsrobleem was. Ze hoeven niet te liegen. Zij hoeven ook die overige kosten niet te betalen. Heel vreemd ons de schuld te geven....

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

hoi rvdborgt Very disappointed in Eurail.We got our money back for the traintickets from Eurail. For our insurance compagny we needed only the answer from Eurail that they would not refund our hotels etc .because of booking conditions. But in the answer Eurail wrote that it was our own fault, because we had insuffient network problems.This is why the Insurience company doesn't want to pay us anymore,’ because we had to take into account that our network would not work! It's a problem you have to take in account. This is not an unforseen circumstance” wrote Aegon. I asked for a new answer of Eurail if they could write, that after investigations it was not a network problem. They refused! It was an network problem, they remained saying.And that is not true! We could do everything with our mobiles, we had good internet connections, we mailed with Eurail, the comunity , the chatbox and even had activated our Eurail passes, because they started well and activated our second trip, we wanted

10 months ago

Bianca LindersFull steam ahead

posted in Eurail & Interrail Passes

Does it take by everybody such a long time to get your paper passes?

Today the tickets arrived. Just with Post.NL A week after EURail promissed they would be deliverd.No stress anymore….

11 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

Yes, I have understand it. Friends told me that it had to be a bug. It's only very sad that it happened. Now we are at home and are hoping that the insurence will cover the costs of the unused hotels…Yesterday the Insurence computer answered after one second I had claimed, that they would not refund. I had to mail again, I'll hope it isn't true....

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

Very strange....I will never rely on a mobile pass anymore. Saturday evening the Eurail pass of my husband "worked" again. The trip was back, the pass was back and all our trips were showed again. This happened in my mobile Eurail pass half an hour ago.…We only go for a paper pass now. This is unbelievable 😯We have also too less days left to make our planned trip and I dare not to travel with the knowledge the app will not work again...this is too stressful.

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

It's still a problem, the passes don't work. But Eurail offered us the refund of our mobile passes, at the moment that we buy paper tickets. That's OK for us. We want to try to travel to Italy in June, as klimat neutral as possible.

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

We have both Android 10 version.

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

Because we didn't believe in an solution anymore, we decided to break up our fresh started holiday of one trip of 15 and bought a normal trainticket home. This gave to much stress and we needed the holiday. And we didn't want to make more costs of our cancelled hotels. Now it was still easy to travel home, but when such happens in a small village in the south of Italy, it would be much harder to go back without a working eurailpas.😥I hope Eurail comes with a good solution with a refund.We are very disappointed.

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

Thank you. We are doing that.

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

Because our plannend trips are gone, we have to plan the new trip. That looks possible. Then we press done and then is the steen empty with only details and arrow.When we add our pass again it's not possible it says, because the pass is there already.

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

When we make a trip, we got a empty screen. We tried a lot of steps. Today one travel day is taken and we could not make a trip. All our trips are away. When we try it manual, we see the empty detail screen. When we renew the app, it says that we already have the app and pass. It's hopeless and it's the same on my husbands mobile. Very strange...

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

I've send a lot of screenshots to eurail, and they answer me with mail. But there are hours between. And give tips, but their's no change. And it's the same on the phone of me and my husband.Also tried messenger, but no advice helps.😥

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

why can I not get the qr code for my trip today?

There happens nothing. Also Eurail had no solution up to now. We got mails from eurail, but we tried everything on both our phones. Our first trip went very well and now this. It gives me to much stress. We can't annulate our hotels in Basel, Florence and Sienna.

10 months ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

Mobile pass Expired????

The problem has been solved. Eurail made an offer, because of the exeptional circumstances (death of my brother). We can travel tomorow. We are very gratefull.

1 year ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

Mobile pass Expired????

It's a pity that there's no link in the app, that when we planned the trains in March, that the pass would be expired at that moment 😢.

1 year ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

Mobile pass Expired????

No later. Our start date is 18 april. I think we have lost our money 😢. I think our last starting date had to be 8 of April...

1 year ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

Mobile pass Expired????

Krijg niets te zien, alleen expired pass. Wil nu eigenlijk alleen weten of we voor zo'n ongebruikte pas , ons geld terug kunnen krijgen. Het was een aanbieding en daar gelden andere regels voor? Denk dat we vandaag een nieuwe pas moeten kopen, als we morgen toch willen reizen. De treinen zijn gereserveerd. De hotels te laat om te annuleren. 😥

1 year ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

Mobile pass Expired????

Nee er is geen vorig scherm meer. There is no previous screen. Only our planned trip you can see in the app.

1 year ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

Mobile pass Expired????

Yes, I send a screenshot of our planned trips in the app. The know we want to leave tomorow

1 year ago

Bianca LindersFull steam ahead

asked in Eurail & Interrail Passes

Mobile pass Expired????

I bought it in the 50% sale in May the 9th. We booked all the trips and reservations ( and hotels) in March. There was no sign that the app would be expired on those days.We saw the QR codes for the trains. The first trip would be tomorrow. I got a mail from Eurail they will seach for a solution. We are waiting for the answer... Because it's a promo card and therefore the rules are different, I read, I don't know if i get a payback. I hope we can travell up to the 9th of May now. If else we have to buy a new pass today?

1 year ago

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