For anyone looking to resolve this problem in the future - I don’t know if the solution above works or not, but what I realized was that when I tried to delete the trip/traveler, a tiny info point (like a small bubble of text on the site) on my screen was blocking 99% of the button I needed to click on to delete the trip/traveler. Once I did that everything else fell into place. I’m glad I figured it out myself as I never heard back from customer service and unfortunately didn’t get any help from the forum. I would have been upset if this glitch put me in a position where I wouldn’t have been able to claim my refund.
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