So now I would summarise, how I understand it:1) I buy a new pass2) I send my old pass to the support office3) I contact support and tell them the 2 Order Numbers. Then I will get the money for the more expensive 28+ pass and pay 15€.Is that right?
Yes it is a paper pass. I also bought it with a 10% discount, but this doesn't matter in the exchange policy for travels disrupted in early 2020 due to covid. It is also a pass for under 28. Now I will have to buy a pass for 28+. So it is a a more complicated issue, that's why I would liked to have personal contact to an support member.But thank you so far for your help, I really appreciate it.
So the exchange will be performed after my travel (travel ends at october 2022, and then in November I send the two passes)?
The information I still get from the support-bot is, that is still possible to perform an exchange.When I bought the pass before april 1st 2020. This is the case, I bought it at the end of 2019.(Refunds were only possible till September 1s 2021.)
An exchange to start on Sept 1st.
I am still hoping for any answers, as there is still no answer from the interrail support. I am very upset that it takes so long, that the exchange process even starts.So I am still thankful for every information you tell me!
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