They have a big problem nobody can deny , the service is not what you expect from interrail. I have different friends who did the interrail many years ago e they were all happy ... I don't know if it's the same service Looking at the reviews online there's plenty of horrible comments. Of course my way is a presorted way Im not looking for answers anymore I'm just saying I'm disappointed with app in general and with costumer service
I'm still waiting . They didn't even answer I can't deny I'm not happy with their service. I thought interrail was more organised and competent but they are not able to reply to an email within 2 weeks.
Thank you for the reply! I am entitled to a refund of 401 € and I sent already my application 2 times!! Maybe they need more time to answer??
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