Just wanted to share that I have received the payment for my delay compensation request. So, yes, the online form is active despite the lack of a confirmation message / email, thanks.
Thank you for your comments. I’ll keep you updated as soon as I hear back from Eurail - hopefully!If someone from Eurail is reading us, please note that a simple on-screen confirmation message would be sufficient. This way, users would avoid submitting multiple requests for the same issue.
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