Thanks all. This has been resolved now :)
I thought I was activating my pass for a non-outbound travel day (as I am not leaving the UK today). I did not understand that you have to leave the UK on your first day of travel… Hopefully customer services can help me.
Thanks Al, I have tried to contact them. Sadly they have no phone number so I just hope they respond quickly to email.
Hi Brendan, My plan looked like this: Friday 11th Sheffield > LondonSunday 13th London > FrankfurtThursday 17th Frankfurt > London
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