I replied his message at 12 September but he didnt answer yet.
Hi again,They sent me this message.My apologies about the troubles you have experienced! We looked into your case and the days were mistakenly not activated after the extension. What I can offer you is to further extend the Pass until 14.09.2022 and activate the 3 days that were missed, starting from today. Would this be something you would be happy with?Please let me know, and again, I am very sorry about the issues! This isn't good for us. Because of this mistake, we had to cancel our family trip and we can't travel in mid-week.
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