Replies posted by firlandsfarm

10 Replies

F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Eurail & Interrail Passes

Validity of Black Friday 10 days in 2 months pass

Great, that’s what I thought … thanks

2
F
Keeps calm and carries on
5 months ago
F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

@Camilo. I have sent you 4 PM’s, two for each issue because i kept exceeding the 10,000 character limit to a PM and therefore split each message.  Most of the content is made of of the emails copied in to the messages.  Thank you for your continued interest.

14
F
Keeps calm and carries on
1 year ago
F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

OK @Camilo, thanks … I’ll PM you when I have collated the emails.

14
F
Keeps calm and carries on
1 year ago
F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Hi @Camilo. and thanks for looking into this, I will PM you when I have found all the emails but in the meantime could you confirm the date of the last email you refer to, I think you forgot to show the month!  :)

14
F
Keeps calm and carries on
1 year ago
F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Hi @Camilo. thanks for responding.  I would need to forward past emails to you to present the issues, what’s the best way to do that?  Shall I convert the emails into word docs and attach them to the form?On following the link to submit a request I now fail at the first stage … I don’t know which category to put the issues in!  Does it matter?  Does the chosen category chose who deals with the matter?  Should I try to have you deal with them seeing as you have some background from this thread?  If so, how?  And if the chosen category does matter what should I choose?  Both issues relate to the purchase and T&C’s of passes but not the passes themselves. Please advise.

14
F
Keeps calm and carries on
1 year ago
F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Thanks for passing it on rvdborgt but it shouldn’t have to rely on your kind graces to do so should I!  I am indebted to you for your efforts.I can of course forward copies of my emails to @Mukhammad and @Camilo. if required.

14
F
Keeps calm and carries on
1 year ago
P
Pandy627New aboard
asked in Eurail & Interrail Passes

Website account and Rail app don't match

Hi (again) rvdborgt and again thanks for replying but again … nice try but not in this case.  My pass was purchased on their Black Friday 20% discount offer and as I said in my post one of the terms was mobile only, not available as paper!  

7
F
Keeps calm and carries on
1 year ago
F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

I’m pleased for the service you received rvdborgt (and for the prompt service you are giving me, thanks you … have you ever considered running their Customer Service department?)  My experience has been the complete opposite! I emailed them at 'customerservice@interrail.com' and have delivery receipts.  My query was urgent (to me).  I purchased my pass on the advertisement that I could use it to travel up to 31st May but it comes about that I have to activate it by 01/05.  For the life of me I don’t see how I can use a 15 continuous pass on 31/05 when it needed to be activated by 01/05.  Maybe they only have 15 days in May in Utrecht!Yes I did check the FAQ’s but understandably could not find anything about false marketing!  I’m not surprised they don’t want to reply, everything is in writing.In this case RENFE are not late, it’s Interrail who are late.  As I said in my post, the timetable for April is on the RENFE website.I had trouble with them before when they offered a 50% discount

14
F
Keeps calm and carries on
1 year ago
F
Keeps calm and carries on
firlandsfarmKeeps calm and carries on
asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Nice try rvdborgt and thank you but no!  I’ve just tried it now (25/02) for 10/04 and I get zero trains (to Leon).  So I brought forward the travel date and the latest date with trains showing is 30/03, just over 4 weeks away (the RENFE website has the times for April).  But how does that fit with ‘my trip’.  I can’t put the trains in the trip … this whole thing with the mobile app is useless.  Too many unanswered questions and no support from Interrail.  I have raised a query with them twice (onj a different matter) but not even an acknowledgement let alone an answer.  They have not the slightest clue as to customer service, they just hope the question will go away and why should they care if people can’t use the mobile app, they have already taken the money!

14
F
Keeps calm and carries on
1 year ago
P
Pandy627New aboard
asked in Eurail & Interrail Passes

Website account and Rail app don't match

Were mobile passes intentionally designed to be overly complicated and confusing?  Last time I used Interrail it was with a paper pass and was wonderfully simple and worked without hesitation.  I knew I had the pieces of paper therefore I knew I was ready to travel whereas now I have to pray it works on demand when required and we all know of instances when things just don’t work when called upon!  This idea of a mobile app seems to have had layers of complication inserted into what should be a very simple procedure … When I used a paper pass it was so simple, the Inspector asked to see the piece of paper and I also showed him a print of the seat reservation.  When I bought my soon to be used 15 day Continuous Pass it had to be on a ‘mobile’ basis, there was no option to have paper … never again, if they don’t have paper they likewise don’t have a customer!  But I’m sure they know how to run a business while ignore the customers’ preferences.

7
F
Keeps calm and carries on
1 year ago
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