@Camilo. @thibcabe then what‘s the point of differentiating between seat reservation and pass? And why doesn’t the system and the ticket say: train ticket for non-pass country is included? If I had known this then I would have been happy to pay the 91 euros. Because I didn’t know it, and subsequently saw the advice on this community, that I cancelled it.
It was the train from Zurich to Verona. Seat reservation was 91 euros. I naively bought it because I assumed train fare for the Swiss part is included. Then I couldn’t find that information anywhere and Eurail points to The Community for help. I came across your advice and thought that makes sense! I cancelled the booking quickly. I got refunded 70 euros. 20 euros Eurail keeps. Eurail told me that the fare includes the train and the system automatically adds the train fare it if the pass doesn’t cover it. It makes no sense to me as I explicitly selected seat reservation, and not ticket or pass. I think the system is faulty.
@thibcabe your advice makes total sense. Unfortunately it doesn’t with Eurail.. I’m currently in dispute with them, because the seat reservation doesn’t get corrected out. In fact, the seat reservation is also a train fare for the country outside of the rail pass. This is of course all information that, according to Eurail, is very clearly communicated on their part and also very obvious to know to travellers like me. I’m being cynical here. This terrible customer service person from Eurail has mansplained to me for over two weeks now how it is my fault that I got the wrong ticket and I should have known that it includes a train fare, and I should not trust what is written on The Community. They withhold 20% of the original price paid which is a total rip off and quite frankly a nice little side earner for Eurail for anyone cancelling and requesting refunds (I’m not the only one). I’m now pursuing a formal complaint via the ombudsman for European travel companies because Eurail can’t g
@Hektor this is so helpful! I found it too late and have been in an email dispute with Eurail “Help“line for several weeks now. This is for any travellers who are also confused by the worst booking system ever:I hold an 8 Day Italy pass. My first leg is from Zurich to Verona. I selected Seat Reservation and the train and price pops up at 91 Euros. I select it assuming that the high price is to cover the actual Swiss train fare on top of the seat reservation. On the ticket I can’t see any confirmation of the train fare. I can’t see any confirmation from Eurail booking emails either, nor on my trips page or anywhere. I search high and low for this information and Eurail always points towards The Community, where I came across this post and answer by @Hektor . I cancel my ticket and request a refund because it makes sense that it’s a systems fault. Eurail keeps 20% of the total amount. That means they pocketed 20 Euros from my fare. I have explained to them what happened and that their sy
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