Replies posted by Paulo Sergio Tolentino

7 Replies

L
Keeps calm and carries on
LulucKeeps calm and carries on
posted in Eurail & Interrail Passes

DO NO USE Eurail. HORRIBLE COMPANY

That is the email I got without my personal information.

32
Paulo Sergio Tolentino
3 months ago
L
Keeps calm and carries on
LulucKeeps calm and carries on
posted in Eurail & Interrail Passes

DO NO USE Eurail. HORRIBLE COMPANY

Can You tell me where is the WARNING?????????????????????????????????????????????       Download the Rail Planner app to get started      When you are ready, activate your Pass in 3 easy steps 1. Add your Pass to the app Tap the button below, or go to My Pass in the app and enter your last name and Pass number. Add your Pass now 2. Connect your Pass to a trip You can create a new trip and give it a name, or choose an existing trip if you have one. 3. Activate your Pass Enter your passport or ID number and pick the start date of your Pass validity. Now you’re ready to go!No concrete travel plans yet? Feel free to skip this step and activate your Pass when you’re ready to travel. You can still make reservations without your Pass being activ

32
Paulo Sergio Tolentino
3 months ago
L
Keeps calm and carries on
LulucKeeps calm and carries on
posted in Eurail & Interrail Passes

DO NO USE Eurail. HORRIBLE COMPANY

That is not true. There is no warning. At least the warning that if you activate you loose your right for a refund. I know you like the company but for me tgey are not truthfull and nothing more than scan artists.Thank you. If I can save one person from this disgrace it will pay for my loss. 

32
Paulo Sergio Tolentino
3 months ago
L
Keeps calm and carries on
LulucKeeps calm and carries on
posted in Eurail & Interrail Passes

DO NO USE Eurail. HORRIBLE COMPANY

For more clarification. Even the 85% will not be refunded if you are not able to follow the chatbox command. You are never get this type of service you get here from them to explain how to get the refund from something you did not use. In order to get it you will need deactivate something that you did not even know you activated and then you must ask for the refund. All this you are supposed to learn from a AI.  

32
Paulo Sergio Tolentino
3 months ago
L
Keeps calm and carries on
LulucKeeps calm and carries on
posted in Eurail & Interrail Passes

DO NO USE Eurail. HORRIBLE COMPANY

My post here is to may prevent another unfortunate soul to commit the same mistake I did. I bought something I could not use. Did not have the information that you have as an expert and will pay dearly for. The whole system is made for people to commit mistakes. They got my money. They have a horrible customer service. They should hire you. You do a great job. I did not travel and they got my money.I would never take money out from people like that. That is why I do own or run a company like such as Eurail.Thanks. 

32
Paulo Sergio Tolentino
3 months ago
L
Keeps calm and carries on
LulucKeeps calm and carries on
posted in Eurail & Interrail Passes

DO NO USE Eurail. HORRIBLE COMPANY

I may have missed some information along the way. What I did not miss was:i continuously asked for help to cancel trip because I could not use.I was not allowed to do so.I never use a single day of the trip.I will have to pay the credit card because they bought your narrative that somehow activated the pass. No idea how. And because of that it could not be cancelled. If you insist in this narrative I could post here the answer they gave to tge credit card why they will refund the unused Pass. I am glad that you guys are quick to answer on facebook.

32
Paulo Sergio Tolentino
3 months ago
L
Keeps calm and carries on
LulucKeeps calm and carries on
posted in Eurail & Interrail Passes

DO NO USE Eurail. HORRIBLE COMPANY

Be really careful when buying from this company. The customer service is inexistent.I bought 03 passes on Dec 16. Travelled to London to start a tour in Europe. Got to Eurail station and was told the next train on Jan 09 2024. I was told by the agent to cancel. I tried to reach them. To no avail. Rented a car and drove my trip 3715 miles. Lots of gas and tolls. Came back to the US. Tried to reach the unreachable. No avail. I was okay getting the 85% back as it stated on the purchase. Reached for the credit card to see. Making it short. They cancelled the passes unsed. Did not ever contacted me. Keep the money. I know there are a lot of happy customers with like I was 30 years ago. Before you buy it. Make a note. There are only a extreme limited tickets available. Do not travel over the hollidays. A company that does not reach out to solve customers questions saying that are two many of them is not worthy of your trust.

32
Paulo Sergio Tolentino
3 months ago
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