Replies posted by Ktouf42

4 Replies

K
Ktouf42Right on track
asked in Eurail & Interrail Passes

QR code disappears?

It is important both to activate a travel day and to generate the QR code BEFORE boarding the first train of the day. Not only to have a better internet connection but also, if you use a flexipass (X days in 1 or 2 months), to be able to show that you did activate before boarding. Activating a travel day on a flexipass leaves a timestamp on the ticket (below the QR code) and some ticket inspectors will check that. They did activate the travel day and generate the QR code 2 times today before boarding, and  (so far) one time after boarding, but it keeps disappearing.

5
R
Railmaster
3 months ago
K
Ktouf42Right on track
asked in Eurail & Interrail Passes

QR code disappears?

They just downloaded the app less than a week ago, so I think it’s updated, but I will have them check. They are on a train with wifi.After texting with them, they have found out that they don’t need to add the journey again.They just need to slide the toggle to general a new copy of the QR code that keeps disappearing.They are concerned that they will be somewhere with a bad connection and not be able to regenerate the code.  They would prefer not to keep losing the QR code and then regenerating it.Hopefully, a screenshot of the code will work for them.

5
R
Railmaster
3 months ago
K
Ktouf42Right on track
asked in Travelling by train

Trip Switzerland to Lyon, France website vs app?

Changing the filters fixed it.  Thank you so much for your knowledge and assistance!

4
K
3 months ago
K
Ktouf42Right on track
asked in Travelling by train

Trip Switzerland to Lyon, France website vs app?

Thank you so much! I will ask them to try this.

4
K
3 months ago
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