This is solved! Panic over. Thanks for your help.
Thanks for your reply. I did mention it in my message but they only ask are you travelling now or in the next 2 weeks on the form so not sure how it will get prioritised by the system if the message itself isn't read!
Okay, thank you Angelo, I will cross my fingers. Does anyone know if there is a process to be reimbursed if you have to buy a new ticket due to a technical issue like this? We already have our reservations sorted and paid for, I just can't access my pass. Thanks for your help!
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