Replies posted by Pablo Albella

2 Replies

M
meladaRight on track
asked in Eurail & Interrail Passes

! cannot activate my mpass. What should I do?

Recently, It was a hell experience for me as I experienced the same problem ! and when I found my Eurail mobile pass appeared error, I search how to solve problem here and nothing are workable, Then I sent email to customer service but it has been 2 weeks until I came back to Thailand but no response so far ! I encountered many consequences of waste time since I had to line up to to get help from officer at many stations in Amsterdam and Brussels but no one could help due to error in Rail app itself. This made me waste times and money since I already reserved high speed train but I couldn’t use it when Eurail pass was not activated.  I could not cancel my reservation tickets as well because it can be cancelled in Eurail where I reserved ticket only and my surname was updated and the previous account was removed ! Finally, I had to cut my plan in many places. From this event, I decided to claim Eurail pass with 100% refundable but I will be sure that I will not take a risk to buy the m

15
Naratorn Wirunhchatapant
1 year ago
M
meladaRight on track
asked in Eurail & Interrail Passes

! cannot activate my mpass. What should I do?

Same issue here, no phone number support, just a virtual agent that response whatever it wants and an automatic email that says support will responde in 48 hours.

15
Naratorn Wirunhchatapant
1 year ago
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