Unfortunately still waiting for my Pass Cover Number and someone in Eurail to contact me. This is now over 3 days since I first made contact with Eurail. I had used 3 modes of communication to try to contact Eurail: email to customer service, Webform, and posted a question in this forum. But No one from Eurail responded, let alone gave me the Pass Cover Number. Does customer service actually exist in Eurail?
3 and 4 weeks for Eurail customer service to respond is bad . They probably need more staff if flooded with requests, plus improve /provide online functions so that customer can self serve. It really defeats the purpose of buying pass early, if one can’t reserve seats in advance. I suppose it is BUYER BEWARE
Thank you to you all for responding and giving me guidance on this post. I appreciate your help. I wanted to provide a bit of updates on my situation. Due to the lack of a response from Eurail and unsure whether there’ll be any seats left for Eurail pass holders even if a protracted response is forthcoming in future, we’ve initiated cancellation of our Eurail passes (and coped the 15% Eurail admin cancellation fee), and bought tickets through SNCF directly. We paid a bit more for the tickets from SNCF, but this gives us certainty - certainty that we won’t get from Eurail. We’re on a tight schedule, travelling from sunny Australia, new to France or Europe. Again thank you all for your time. It is good to experience the helpfulness of members in this community. 👍
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