So it should be definitely exchangeable. Question is if you can exchange from one offer to another offer or if this 15e fee only applies if you exchange it to a non-promo pass. Maybe if you click on the link “Refund policy” on your screenshot you might find out more details? If you can only exchange it to non-promo pass, then refund it for 15% and buy a new 50% promo pass? When I click on the link it goes to the standard policy. Which says regarding promo tickets, says "may" be subject to different terms which are shown in the promotional offer. But I can't find that anywhere to check it. https://www.interrail.eu/en/interrail-passes/ordering-info/refund-exchange-policy Hi,We're having the same issue at the moment. Couldn't get through to customer support but any advice or information on this would be very helpful.As Martin says, the confirmation and the policy stated on the website are unclear and kind of contradictory. BestSimon
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