I'm traveling using grobal pass. I arrived at Berlin on 14th of May morning from Budapest using my InterRail pass for night train. (I changed trains once in Vienna, but did not cross the day. )In doing so, I mistakenly activated 14th of May ticket from Leipzing to Berlin and I have already used the whole day that day. Since I am not using the train 14th of May, I used 13th. Could you cancel the use of 14th day's activation?
I would like to use my lost ticket 24th of May. I hope you help me.
Thank you for your reply. Although I have already asked my issue to customer service, I have not received response anything.
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