Same here!I tried to reach out to a human support stuff but only recieved an answer which was unrelated to my question. Otherwise I had no responses from any support and the reply I gave to the first one. Now more and more days are gone and it seems ridiculous to ask for a promo ticket but still having no answer.Now I tried to contact them directly and not via the chatbot on this website: https://eurail.zendesk.com/hc/en-001/requests/new?ticket_form_id=360000353277Hopefully that will work.
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