I went to the online help and it gave the names and locations of train stations that provide support. Milan Italy being one of them
Final update they restored my lost day today. Received an email this morning. I went to my app and they added a day. I am pleased they fixed it. Spent this afternoon planing the next 10 days of travel. I still feel multiple emails a trip to the train station and having to wait 30 days to get this resolved is a bit extreme.
I write apps if I make it possible for the user to destroy permanently equipment or money I give a very large warning explaining what that means. If the dollar value is high I give a second warning making sure they acknowledge they understand what they are doing.Even after all that we still have to provide support just in case they do it anyway.
I am using an Android phone not Iphone. The problem with this poorly written app is there is no warning that you are going to make a selection that is not reversible. That you can make mistakes unknowingly and not receive any help correcting it. So the best way to insure one does not loose their money to this badly written app is to only use paper tickets as your reply show there is no help coming. I am just out the money and it changes my trip planning. The only way to use the app is to buy the unlimited days of travel that way if you make a mistake it doesn't matter.
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