Hi, I was also told the same after 3 weeks. Jun 20, 2022, 12:29 GMT+2 Hi xxx, My apologies for the late response; we are working through a large amount of questions and appreciate your patience. It is not possible to change your country of residency after purchase. However, you may exchange it for a new one if the pass was bought through us and unused. Best regards,
Hi Anna, Yes, I contacted using this form this monday and got a reply same day that I will be get a response in 2 days. I also replied back yesterday to know status.I mentioned my planned journey within 2 weeks. In fact I was planning to start tomorrow but reading other posts in this forum makes me postpone the activation. I was wondering if I could call or chat them. I guess not.Regards.
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