Yestersay i have send a new request. I also mentioned that i send a request one month ago and that i plan to start my trip really soon. Why is there no opportunity to change the residence inside the app? Ok. Then you'll have to wait for Customer Support to get back to you. I guess that the reason for not letting people change the country of residence themselves is that there would be a bigger risk that people are untruthful about their home country as they want to be able to travel for free during more than 2 days in their own country. Hey again... is there a way to speed up the process? Can u redirect my requeat directly to the customer support. I am free now and cant travel because of this and dont want to waste any time...
@Cengizhan Bektas Yes, i did it twice! First one was one month ago even i was really clearly i didnt get any feedback yet. @Cengizhan Bektas Then I would say that you need to fill in the form again and be very clear about what day you plan to start travelling. Also mention that you have contacted Customer Support earlier. Yestersay i have send a new request. I also mentioned that i send a request one month ago and that i plan to start my trip really soon. Why is there no opportunity to change the residence inside the app?
@Cengizhan Bektas Did you contact Customer Support through this form and ask for help? Did you write clearly what date you plan to start travelling, https://eurail.zendesk.com/hc/en-001/requests/new Customer Support is currently overloaded with request so it is important to let Customer Support know what date your travel will start so that they can prioritise your request correctly. Yes, i did it twice! First one was one month ago even i was really clearly i didnt get any feedback yet.
Hey, i have the same problem and i send a email more than 1 month ago... i was exchange student in switzerland but my stay abroad is finished... my residence is in germany but while buying the pass one month ago, i used my adress in switzerland... i want to start my trip on wednesday... so im asking for help as soon as possible :) ! Thanks in advance!!!
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