Thanks for the response. I have contacted them via many socials, just awaiting a response. There are Eurail aid offices around Europe, I'm wondering if I could resolve the problem there?Does anyone know
I'm just going to bump this again, as I desperately need help from customer support. I can't afford to buy train tickets for each journey.
Thank you, I have already sent this form to them stating the urgency of my situation. I hope I will hear something within the next 2 days...
Here's the error I'm getting. I think the problem could be my phone, as I get the same error when I try add my friends pass. When I try add my pass to his phone, it says that it is already added to a device. It is weird that it worked perfectly on the first day.
Replying to @AnnaB I uninstalled the rail planner app, restarted phone and reinstalled app. This did not work. All other apps that require internet work perfectly.
Thanks for your help.Does anyone else have possible solutions? Or customer service updates.
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