@AnnaB i bough on sale also , but i bought flex/plus i am not sure about the name for extra 60 euro , and after several emails , they did the refund in full excluding the flex/plus amount
Thanks Anna for your replay , but i checked it the conditions , it says : if I bought Plus , and the Pass is not used or activated , I can do full Refund but the Plus price will be deducted which is my condition and it is okay for me , the thing is I can’t start the refund process like submitting a request or filling a form and send it. there are nothing in the website or the APP and Customer service is not replaying on My emails.
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