Haven't got any update on this so far. I have been following up through email, request in the website, Twitter etc. But looks like nobody responds from Eurail. I have been using Eurail pass for many years but I doubt whether I will buy it again given this experience with customer service. Now I need to buy regular train tickets for a day despite owning the pass. Although I have mentioned the urgency multiple times, nobody seems to prioritize this.
@Marion @Nanja @Leo @Felipe.iturrieta. Requesting support on this.
Thanks Anna. I have been following up with customer service multiple times but it's not solved yet. The ticket is still in open status.@Marion @Nanja Can you please help on this? My request number is #195583. I am travelling currently and if I don't get a solution by tomorrow, I will not be able to use a travel day. I understand it's my mistake, but it was because of lack of awareness on how to use the mobile pass.
There was a response from customer support team asking for a screenshot but no reply post that. Is there a way someone from this forum can help with this issue? I also contacted Eurail aid office in Switzerland but they were not able to help as well.
Thanks Anna. I have raised a request with the Eurail team. I am travelling from 14th June. And I need to make some reservations also. I am confused if I should go ahead and do it using other travel days it wait for customer service to get back?
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
