I eventually received an answer, thank you all for your replies.
Could anyone help, please?
Erratum : the only open request is the one I submitted first, on May 26th.When shall I receive an answer? Can I start planning my trip before I obtain the complimentary pass? I won't be able to organise it at the last minute....
Thank you.I could log in and all my requests except the latest one are marked as "solved". They are all about the complimentary pass I am asking for. The first one was submitted on May 26th, the latest (open) one on June 3rd, ID #172721.I give more info (order number for my pass, etc) in the request #180632 marked as solved.
Thank you for your swift reply.The only way I found to reach you was through your chatbot. In the automatic reply I received by email, I can see the following reference: 36EOXY-OD9G9. Is that the request number?
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