Thank you @Al_G !
Ah, @rvdborgt nevermind, I’m in a different screen now and see what you’re talking about. Will contact customer service. Thank you so much for your help!
@rvdborgt (no quotes ;) Please see my previous post, I followed their instructions and the information provided says I’ll only receive 75% of a refund.
I appreciate this, and honestly I’m fine with taking the Intercity trains—have done so in the past and btwn Brussels and Amsterdam, it’s not terribly long; but in that case would like the full refund for my seat reservation. When I tried to do this through Eurail’s site, it said it’d only be refunded 75% which doesn’t seem right since it’s not my fault the train was cancelled. You’ll need to request a full refund via customer service. That will take some time but they will get to it. I was supposed to travel 29 June at 16h52 (arriving in Brussels on Eurostar at 16h07) Just take the IC at 16:45. Arrival in Amsterdam is at 19:35 instead of 18:44. Any clue how I get refunded for my seat reservation? Isn’t this something Eurail should do?
They are fobbing you off, simple as. Thalys are cancelling a train, one you have paid a reservation for and it is THEIR responsibility to provide alternative transport for their customers. Personally I wouldn’t be letting them off the hook on principal but you might want to be more pragmatic about it. In that vein there is an alternative provider Brussels - Amsterdam in the shape of the NS/SNCB Intercity service that you can use freely with your pass as it requires no reservation. What are the date and time of your trip? I appreciate this, and honestly I’m fine with taking the Intercity trains—have done so in the past and btwn Brussels and Amsterdam, it’s not terribly long; but in that case would like the full refund for my seat reservation.When I tried to do this through Eurail’s site, it said it’d only be refunded 75% which doesn’t seem right since it’s not my fault the train was cancelled.I was supposed to travel 29 June at 16h52 (arriving in Brussels on Eurostar at 16h07)EDIT
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