I received an email today stating that Thalys was cancelling my train from Brussels to Amsterdam and that I needed to exchange it or request a refund. Of course this is the third leg of a journey that will be starting in Barnsley, UK and I have no housing in Brussels and need to make an exchange to a later Thalys train (or get a refund and take whatever train I can get) — or take a different way to Amsterdam from London so I can still arrive in Amsterdam on the same day as originally planned.
I tried calling the help line for Thalys, but the agent told me I have to make the exchange through Eurail, but I can’t find where I can do that on the website, and the help pages aren’t of any use.
How do I make this exchange? A bit panicked, especially after living through the UK rail strikes! This journey has been a major disaster. The Global Pass needs more mobile ability if we’re supposed to book ahead when we’re not in a train station. But then can only rectify issues inside a train station? It makes no sense. Please help!
Best answer by rvdborgtView original