Thanks Anna for this log in explanation! I’m also waiting on an answer (request id #196727) and my journey is getting close, so I’ve sent another reply to the feed, I hope someone will respond in time!@rvdborgt - I definitely got tricked by the sentence highlighted in your other post, forced me to change the country of residency from UK to France, this is so misleading (especially for something that can cost 300€)!
I have exactly the same issue, being French but residing in the UK. I only put France as my country of residence because when buying the pass it is mentioned that the country of residence as per my passport should be used otherwise the pass would not be valid. My pass isn’t activated yet, and I’ve sent a query through the link shared - but considering the number of cases the mention in the website should definitely be changed!
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