Replies posted by SoerenKraghJespersen

5 Replies

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SoerenKraghJespersenRight on track
asked in Eurail & Interrail Passes

Refund not available on web-site and support is not responding :(

Det er jeg ked af at høre :( Det er bare ikke er godt nok som firma - så vigtigt at de tager ansvar og bemander supportfunktionerne ordentligt i de perioder hvor de ved der er belastning i stedet for at prøve at spare overdrevent og ikke levere ordentlig service.Håber at det lykkes for dig i tide!

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1 year ago
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SoerenKraghJespersenRight on track
asked in Eurail & Interrail Passes

Refund not available on web-site and support is not responding :(

Thank you for the clarification  AnnaB - much appreciated :) 

10
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1 year ago
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SoerenKraghJespersenRight on track
asked in Eurail & Interrail Passes

Refund not available on web-site and support is not responding :(

Dear AnnaB,In what you write above with opening a new request - were you referring to here in the community or in the request database you kindly guided me to?I could not find it as an option at first glance here in the community (may be my mistake)…Thanks again for your help

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1 year ago
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SoerenKraghJespersenRight on track
asked in Eurail & Interrail Passes

Refund not available on web-site and support is not responding :(

Thank a lot AnnaB - really helpful, thank you for the response and apologies for my mistake - I thought you were responding on behalf of Eurail. 

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1 year ago
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SoerenKraghJespersenRight on track
asked in Eurail & Interrail Passes

Refund not available on web-site and support is not responding :(

Thank you for the response AnnaB - much appreciated to get a feedback from a real person within Eurail.I used your recommended support options at the site 04-Jun-2022 with a rather incompetent chatbot via Messenger and finally managed to get my problem described to a level where the system acknowledged my request for support and I got a confirmation e-mail (took around 1 hour). Above you ask me to log-in to another portal - here my existing password to Eurail did not let me in so I had to create yet another new one (apart from the one to get into this community - so I now have 3 different to work with Eurail).When getting in I could see that my question is indeed registered as open with #181160.I think Eurail as a company needs to staff appropriately to be able to manage support requests within reasonable time. It is your IT systems and setups that has a problem in not allowing me to apply for the refund that I am entitled to - not your customer! It should hardly be a surprise that sup

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1 year ago
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