Hi,I figured it out! When I was in the planner I put in the Brig to Chur and the time we travelled. What I was doing was adding it to the Glacier express trip which is not connected to my pass. I added it to my Restar Europe trip and it worked and added it that produces the QR code.It was so simple! I wished somebody had showed me how to do it when I asked for help before our train trip. Nobody knows how to help me with the app - they just told me that the Glacier express is included in the Eurial pass. Now, I’m not going to get my $1,500 Canadian back - that's a big chunk of money loss. I wished I opted for paper copy - lesson learned.Jay
Yeah I’ve tried adding the journey and it always ask me to add the trip and it’s just goes to the timetable or the planner. I wished that there is a person knew the app - that is the frustrating part - I’ve asked multiple people with no luck. I also wished that I got the paper copy rather than the mobile app. Now I’m $1500 Canadian dollars short. Jay
Hi I hope this helps. There is no error message it’s more like when I tried to add the trip to the mobile pass it won’t add it.
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