Replies posted by Ninni Udén

6 Replies

Ninni Udén
Ninni UdénRight on track
asked in Eurail & Interrail Passes

Refund of MobilePass, start day and two traveling days are wrongly registered at a trip that does not exist

how do I contact customer service?

15
R
Railmaster
1 year ago
Ninni Udén
Ninni UdénRight on track
asked in Eurail & Interrail Passes

Refund of MobilePass, start day and two traveling days are wrongly registered at a trip that does not exist

Ok. Thankyou. The thing is, as I said I think several times, the trip did NOT show up in my daughters Rail Planner App just minutes after I had booked mine. And the DSB customer service lady search so long my daughter got embarrassed. We were probably at the counter for 30 minutes.This is not good. I´ve spend a lot of money due to this and lost days of my vacation and also lost the stay in Nice that was already booked. There must be a way to compensate me when something like this happens. You now have everything in screen shots and it is clear I´ve followed all the instructions.What happens now?

15
R
Railmaster
1 year ago
Ninni Udén
Ninni UdénRight on track
asked in Eurail & Interrail Passes

Refund of MobilePass, start day and two traveling days are wrongly registered at a trip that does not exist

HiYou write “your app screenshots look completely normal so far, from a functional point”. I hope you understand what happened here, its not the booking in my MobilePass thats gone wronge its the fact that the train did not exist when IWas about to book it in my daughters app When asked the lady in the DSB Support att the Copenhagen Trainstation.  This journy that has been registered both in my MobilePass and Rail Planner with the conseques that 2/4 days is gone with the wind and a start day set at 12 with out wanting it to be that day since the train did not exist. I showed this exact trip to the lady in DSB customer support center and she search this exact rout and these exact trains, and she could´nt find it. She said it did not exist. Just I had just experienced the same when trying to connect the trip in my daughters appHere are all the screenshots of the trains followed by screenshots from my daughters Appel ​​​​​​Copenhagen Fredricia in detail  Fredricia - Hamburg  in detail    

15
R
Railmaster
1 year ago
Ninni Udén
Ninni UdénRight on track
asked in Eurail & Interrail Passes

Refund of MobilePass, start day and two traveling days are wrongly registered at a trip that does not exist

I'm keeping my own numbering:2. You can find "More" at the bottom right after staring the rail planner app. Found it: Version 23.3.0For 3.a.b.c.d. and 4. I'd be interested in your daughter's data :)You will get it :) and in the meantime I hope we come to some understanding of what is going on in my app.5. Do you mean you could not find the train(s) in the planner? Or something else?It is exactly as I´ve described. I have a rout booked, confirmed, days are registered as used in my MobilePass and in Rail Planner. The DSB customer support lady could not find the trip.6. This makes me very curious about the activation status of your daughter's pass and about her screenshot.You will get it. Why though? The most weird is my app, but I assure you, you will get the screenshots from her App which will show exactly what I´ve described here. I call her and ask her to take the screen shots and sms me.  Here is the note that I wrote quickly at the DSB support desk and the lady at DSB put a stamp on

15
R
Railmaster
1 year ago
Ninni Udén
Ninni UdénRight on track
asked in Eurail & Interrail Passes

Refund of MobilePass, start day and two traveling days are wrongly registered at a trip that does not exist

HiThanks again for helping out. I realize i used the wrong name of the App in earlier posts, the app i was instructed to use and also have been using is the Rail Planner App.I will try to explain as clearly as possible :) What operating systems do your phones have? Android or iOS? Which OS version? Me: I have iOS 11 Pro Max version 15.5  My daughter: I have to get back to you about my daughters, she just went out.   Which app versions do you and your daughter have installed? (See under More, scroll to the bottom.) I do not really get where I should go to “more”. In the App in the phone? Can´t find any “more” there unfortunately.   a. Did the activation of your daughter's pass work I think so but would like to dubble check, confirm when she´s back home.     b. Is the pass listed under My Pass? On top of the screen: Kristinas Pass All aboard, Kristina! ---------------------------------------------------------- Interrail Gobal Pass Flexi Pass: 4 days within 1 month (Link icon) My Trip ---

15
R
Railmaster
1 year ago
Ninni Udén
Ninni UdénRight on track
asked in Eurail & Interrail Passes

Refund of MobilePass, start day and two traveling days are wrongly registered at a trip that does not exist

Hi, thanks for helping out.  I forgot to explain in my post that I went to DBS at Copenhagen Central Station. I showed the trip that was registered in my Train Planner App to the lady in the customer support, the trip that I found BEFORE I had bought my pass and connected the MobilePass to the train Planner App, and that had generated a start date 12/6 and registered 2/4 trips as now used.She search for the exact trip that she could se in my Tran Planner App but could not find it. “It does not exist” she said.So I took a piece of paper and wrote down what just had happened and asked her to sign as a verification, she stamped it with DSB stamp that includes the date. I still have the trip linked to my MobilePass in my Train Planner App. The strange thing is that my daughter has no trip linked but it says ¼ days are used in her MobilePass and Train Planner App, and she also has the same start date12/6 as I do. This date I entered it directly after I had done the procedure searching the t

15
R
Railmaster
1 year ago
Terms and Conditions & Privacy PolicyCookie settings