Replies posted by STEHANIEQ

11 Replies

Angelika Mila
Angelika MilaNew aboard
asked in Train connections & reservations

Best way to plan a trip from Gothenburg to Split?

This is by far not the most difficult route-and in fact can be done wholly withOUT any RES-use local trains or in DE/AT even the ICE. Only very last leg Zagreb-Spl must be-and that can only be done when there @ counter. The purpose of the pass is not to rush in hi-speed across a few countries-but to see and explore all the unknown things along the way. Mademoiselle Stephanie is upset as she -even though Francaise- could not cope with it all. I like being called a Mademoiselle - Merci mcadv! It’s just frustrating that up to date pricing isn’t available before Passes are bought! That’s all!

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Full steam ahead
1 year ago
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EileenCostainRail rookie
asked in Train connections & reservations

Fully booked trains - FREAKING OUT

Hi - this is a serious issue that clearly keeps on coming up over and over again with Eurail customers over the years and Eurail refuses to fix the fact that YOU CAN ONLY SEE TRUE/ REAL SEAT AVAILABILITY AND REAL SEAT RESERVATIONS AFTER YOU HAVE BOUGHT YOUR PASSES. So you spend hundreds of euros/dollars to buy a pass as you are led to believe there are seats available and then the truth is they are not. If the system can show true availability after you have bought a pass and activated it they can also show you the same before you buy the pass. They just choose not to show you that info Oh and when you try to ask for a refund they only give you 85%of your money back….classy move Eurail Send an email in to complain. Good luck nonetheless.  

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Full steam ahead
1 year ago
Angelika Mila
Angelika MilaNew aboard
asked in Train connections & reservations

Best way to plan a trip from Gothenburg to Split?

Also ask the community in advance to see if someone can verify that the the reversed seats on the trains  you want are actually available. Otherwise you pay for the pass. Then go to reserve a seat and fond out that it may not even be available at all. and you don’t get a full refund for the money you spent on the pass. .  

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Full steam ahead
1 year ago
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Keeps calm and carries on
barbelouilleKeeps calm and carries on
asked in Train connections & reservations

Prix des reservations

Eurail - hé regardez tous ces voyages en train incroyables auxquels vous pourriez accéder si vous achetiez notre pass (oh mais sachez que ces informations peuvent ne pas être correctes du tout. Vous devez d'abord nous donner des centaines de dollars et ensuite nous vous dirons ce qui est ou n'est pas disponible)Client - salut service client - quelqu'un peut-il vérifier que des trains particuliers sont disponibles pour réserver une place parce que je ne veux pas dépenser d'argent pour quelque chose qui n'est pas disponible.Eurail - pas de réponse pendant deux jours….Eurail - après deux jours. Hé, payez simplement vos laissez-passer et vous pourrez ensuite voir ce qui est disponible.Client - ok, voici 562 dollars dans l'espoir que je puisse voir les horaires de train exacts et les informations de réservationEurail - super, nous avons votre argent maintenant. Au fait, les trains que vous souhaitez ne peuvent pas être réservés en ligne, ils ne sont en fait pas disponibles du tout. Nous ne

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Full steam ahead
1 year ago
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Keeps calm and carries on
barbelouilleKeeps calm and carries on
asked in Train connections & reservations

Reservations ne marche pas du tout- multiplie des reservations

@barbelouille avez-vous déjà acheté vos pass ? assurez-vous de demander à quelqu'un dans la communauté qui a accès à la disponibilité réelle des places de train pour vérifier que ce que vous voulez est réellement disponible.J'ai acheté mes laissez-passer et j'ai découvert quand je suis allé réserver des sièges qu'ils n'étaient plus disponibles ou que je devais me rendre dans une gare pour réserver un siège.et maintenant ils ne rembourseront que 85% de mon argent ! 🙀 

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Full steam ahead
1 year ago
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Full steam ahead
STEHANIEQ
asked in Train connections & reservations

Seat reservations available before I purchase pass and then none available just after purchasing passes!

still waiting for a reply from the customer services team re this issue! 

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Railly clever
1 year ago
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Adena AstrowskyRight on track
asked in Train connections & reservations

Seat Reservations - each day is sold out. What are my options?

@Adena Astrowsky  Completely understand what you’re going through, just had a really similar problem with my passes/ reservations.I know that doesn’t help at all though but thought I’d chime in that this seems to be a common theme with EurailSeat Reservations non existent only after I bought Passes!

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Railmaster
1 year ago
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Full steam ahead
STEHANIEQ
asked in Train connections & reservations

Seat reservations available before I purchase pass and then none available just after purchasing passes!

@AnnaB Wow - really?!They clearly have the technology available to show reservation availability, they just choose to show it after the purchase of the passes rather than before the purchase of the passes.  It just takes investment into changing that user experience. But from a company point of view - is it worth it for them? Right now - I’ve just spent $500 + on passes If I ask for a refund (as there are no seats available which I could only find out after purchasing the passes) according to their terms I get only 85% back.That is an easy $100+ that they make.I can imagine this goes on quite a bit but It feels like a very unprofessional way of running part of the business. I am sure when the process works - it works fantastically and it is honestly such an amazing way to explore Europe but it should be more transparent so that real decisions can be based on real data for travelers.  

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Railly clever
1 year ago
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Full steam ahead
STEHANIEQ
asked in Train connections & reservations

Seat reservations available before I purchase pass and then none available just after purchasing passes!

 @rvdborgt thank you for the info. Yep, I think you’ve hit the nail on the head - the planner only shows availability after you log in and bought a pass. Up until then it shows or insinuates that there are spaces available! This is such a key issue for travelers….this feels very much like bait and switch. 

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Railly clever
1 year ago
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Full steam ahead
STEHANIEQ
asked in Train connections & reservations

Seat reservations available before I purchase pass and then none available just after purchasing passes!

@AnnaB Thanks for the link to the form, will be using that too. it’s sad that this is an issue really, but there is a slight solace in the fact that I m not the only one who has felt this was an issue. 

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Railly clever
1 year ago
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Full steam ahead
STEHANIEQ
asked in Train connections & reservations

Seat reservations available before I purchase pass and then none available just after purchasing passes!

Hi Al_G, thanks for that the train in question is:Overnight train - Biarritz to Paris on 29 July 2022It was just frustrating that it didn’t tell me there were no reservable seats (via eurail) on that train before i purchased the Global Passes!  

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Railly clever
1 year ago
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