HiI bought my passes (15 in 2 months)in March with the 10% promo but would like to exchange them for the continuous pass that is on offer now. Im having no joy getting a reply with customer services and the offer ends soon.My question is, because I bought my passes with a 10% promo can I exchange these tickets for the 15€ pervticket fee or not?My confirmation says it can be exchanged or refunded with a link to the refund/exchange policy which then says some promos cannot be refunded/ exchanged.Could someone please help? TIA Martin
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