Hello! This is Julien, and I have an URGENT question that will need help from the customer service team. I booked an interrail pass for me in December 2020( Order Number: INxxxxxxxx) for a trip. However, due to the covid, the trip was postponed, and I received an email saying that the passes we purchased are valid for 3 years due to covid. Now I(Pass Number: xxxxxx) plan to start his trip tomorrow (July 10) morning (in 7 hrs!) but when I tried to activate the pass today I failed. The reason is I bought a pass for young people(under 27 years old) in 2020, but I just turned 28 years old 1.5 month ago this year. I have been looking forward to this trip for a long time and I have quite a tight budget and time so I have to depart already tomorrow. I believe this 3 years offer by interrail should also consider the circumstances that I am experiencing, and I will appreciate greatly for your help in this matter.Thank you very much for your help and I look forward to your replyBest regards,Juli
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