Hello, I purchased a pass for 5 travel days. I used 4 but the app registered 5 travel days instead of 4. I activated the pass one day before I was actually travelling and so the app has added one ‘’travel day box’’ automaticallt, but thebox is empty as I did not travel on that day, but I think it counted that day automatically as the first travel day. I am travelling again the day after tomorrow on a long trip with 4 different trains so I need a solution urgently as I don’t want to be paying fines 4 times for not having the right ticket. Any ideas on what to do if I don’t hear back from customer service tomorrow?
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