On august 11,2022 a guy form customer service told me i should buy an emergency ticket of equal value of the one I already have because mine was not useful. However before buying the ticket I made sure that they will refund my money because I dont need two tickets. Almost 20 days later I am being ignored by customer service Without an update on my refund, even though i have share the conversation I had with this particular person from customer service. I have evidence of him saying i will get the refund and I have not heard from anyone since. what should i do? There’s no telephone number i can call and even if i write another mail they still say my refund wont go and when attached the evidence they ignore me all over again how can i contact them without being ignore!?
Hi, last week I noticed there was a mistake in my pass 20 minutes before the train I needed to take, when asked about this problem their quick solution was for me to buy a pass of equal value. Since then I haven’t heard back about when I will receive my money back, because I do not need 2 passes and need my money back I have been writing without any answer. Is there anywhere I can call since the mails/ customer service request are not stating anything on when I will have my money back? thanks in advance
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