Last year I had to break up my interrail travel after 3 days because of Covid-19. Now I want to exchange the pass for a new one. I have send an email about this to the customer service the 26th of August but still no response. Is there a way to get in contact with someone? I remember from last year that there was the possibility to chat with someone from customer service, but now I can't seem to come past these not very intelligent bots. I really need an answer as I am planning to start my trip the 25th of september.
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