Hello! I bought 2 mobile pass but I am not able to add them on the app. It says “Something went wrong, we couldn't load your Pass details. Make sure you are online and try again.”I am online, the pass has not expired and is not added to another device. I’ve retried several times but it’s not working. I’m travelling morning 27th of October so I need help soon. I’ve been in contact with the TRAIN-E and through that “human agents” by email, but they might not answer within 7 business days - that’s why I’m writing here. Can anybody help me?
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