I had planned to travel and activated my pass at a date in the future, setup my trips online and made reservations (which I know are totally seperate).My plans changed, so I have removed all of my trips and deactivated my pass in the app, however it has not come through on the website refunds page. Is there a delay in this process usually or is there something else I should action in order to allow a refund? Any information is greatly appreciated.
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