Skip to main content

I had planned to travel and activated my pass at a date in the future, setup my trips online and made reservations (which I know are totally seperate).

My plans changed, so I have removed all of my trips and deactivated my pass in the app, however it has not come through on the website refunds page.  Is there a delay in this process usually or is there something else I should action in order to allow a refund?  

Any information is greatly appreciated.

 

@Camilo. @Mukhammad @St Kristoffer Can you please look at this?

Hi @Hamishb 

Could you please send us a message on Facebook, Twitter, Instagram or fill out this form and we will help you: https://eurail.zendesk.com/hc/en-001/requests/new

Have a nice day!

Hi @AnnaB and @Camilo., thanks for your replies.

I had already messaged you on Facebook and this matter was resolved.  

Really appreciate your help and prompt response! Cheers

Reply


Terms and Conditions & Privacy Policy