I had planned to travel and activated my pass at a date in the future, setup my trips online and made reservations (which I know are totally seperate).
My plans changed, so I have removed all of my trips and deactivated my pass in the app, however it has not come through on the website refunds page. Is there a delay in this process usually or is there something else I should action in order to allow a refund?
Any information is greatly appreciated.
Best answer by Camilo.
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+3
Hi
Could you please send us a message on Facebook, Twitter, Instagram or fill out this form and we will help you: https://eurail.zendesk.com/hc/en-001/requests/new
Have a nice day!
Hi
I had already messaged you on Facebook and this matter was resolved.
Really appreciate your help and prompt response! Cheers
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