Hi, we have booked two 1 months passes for December 13 to January 13 in Switzerland and activated them as we were almost about to leave for the trip. However due to new restrictions we couldn’t travel anymore… we paid a lot of money and would be really pity if it all went to waste. The pass is active and the first travel day already passed but it has never used… is there a way to refund it or move it to another time considering these extraordinary circumstances?
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